Uncompromising Safety

The health and safety of our employees, passengers and the communities we serve is our highest priority. It is our moral and ethical obligation and is at the core of many of our business practices.

Uncompromising Safety

The health and safety of our employees, passengers and the communities we serve is our highest priority. It is our moral and ethical obligation and is at the core of many of our business practices.

Our Safety Culture

Safety is deeply embedded in our culture and reflected in company-wide initiatives including training, reinforcement, recognition and improvement.

Focusing on the four key pillars shown above, we strive every day to create a strong, sustainable safety culture. We encourage our teams to treat every day as a new opportunity to achieve a Perfect Safety Day.

Achieving Perfect Safety Days – days with no accidents or injuries – is an overarching safety goal and a cornerstone of our culture, reinforced through our safety practices, policies, procedures, coaching and other initiatives.

We continually monitor and track Perfect Safety Days by location, region and across the U.S., and recognize and celebrate the employees involved.

Our teams work to achieve as many Perfect Safety Days each year as possible. It takes everyone’s focus and commitment to achieve each day’s goal.

A Perfect Safety Day is a day without:

  • A preventable motor vehicle accident
  • A passenger / pedestrian injury requiring transport to the hospital
  • An OSHA-recordable employee injury

Safety is deeply embedded in our culture and reflected in company-wide initiatives including training, reinforcement, recognition and improvement.

Focusing on the four key pillars shown above, we strive every day to create a strong, sustainable safety culture. We encourage our teams to treat every day as a new opportunity to achieve a Perfect Safety Day.

Achieving Perfect Safety Days – days with no accidents or injuries – is an overarching safety goal and a cornerstone of our culture, reinforced through our safety practices, policies, procedures, coaching and other initiatives.

We continually monitor and track Perfect Safety Days by location, region and across the U.S., and recognize and celebrate the employees involved.

Our teams work to achieve as many Perfect Safety Days each year as possible. It takes everyone’s focus and commitment to achieve each day’s goal.

A Perfect Safety Day is a day without:

  • A preventable motor vehicle accident
  • A passenger / pedestrian injury requiring transport to the hospital
  • An OSHA-recordable employee injury

Training

Robust, high-quality, and comprehensive training helps empower our employees to do their best to deliver strong safety performance.

Training

Robust, high-quality, and comprehensive training helps empower our employees to do their best to deliver strong safety performance.

Training New Operators

Learning to operate a bus, paratransit or other transit vehicles can be intimidating for new recruits. Transdev’s Professional Operator Development Program (PODP) offers a combination of classroom, web-based courses, micro-learning modules and behind-the-wheel training. We provide skills and build confidence to help ensure drivers can operate professionally and safely in all environments.

The PODP program is highly participative and engaging, and is based on the latest best practices in adult learning. Our updated modern approach gets trainees out with the vehicles they will operate early and often, throughout the training process. This hands-on approach helps ensure that all classroom training can be better applied to the real-world.

Training New Operators

Learning to operate a bus, paratransit or other transit vehicles can be intimidating for new recruits. Transdev’s Professional Operator Development Program (PODP) offers a combination of classroom, web-based courses, micro-learning modules and behind-the-wheel training. We provide skills and build confidence to help ensure drivers can operate professionally and safely in all environments.

The PODP program is highly participative and engaging, and is based on the latest best practices in adult learning. Our updated modern approach gets trainees out with the vehicles they will operate early and often, throughout the training process. This hands-on approach helps ensure that all classroom training can be better applied to the real-world.

Ongoing Training

In addition to the initial training and cadetting process, we continually analyze operator performance and add fresh content. We provide training modules in safety meetings and also bring operators back to the classroom setting for further refinement on skills and capabilities. From programming resources provided by FTA, ADA, OSHA and other government entities to a collection of industry best practices, we help our operators be prepared to meet every day as a new opportunity to achieve a Perfect Safety Day.

In addition, our safety and training professionals receive ongoing Transdev training on managing safety, including multiple modules of e-learning, classroom and one-on-one training.

Active Coaching

Every vehicle in the Transdev fleet is equipped with DriveCam camera systems — in-vehicle digital recorders. We use clips from this footage for ongoing, active coaching to improve safety. We analyze videos of individual operator driving patterns and then conduct individually customized coaching sessions and training. Exemplary drivers are recognized for their positive driving performance and others for being “most improved”.

Ongoing Training

In addition to the initial training and cadetting process, we continually analyze operator performance and add fresh content. We provide training modules in safety meetings and also bring operators back to the classroom setting for further refinement on skills and capabilities. From programming resources provided by FTA, ADA, OSHA and other government entities to a collection of industry best practices, we help our operators be prepared to meet every day as a new opportunity to achieve a Perfect Safety Day.

In addition, our safety and training professionals receive ongoing Transdev training on managing safety, including multiple modules of e-learning, classroom and one-on-one training.

Active Coaching

Every vehicle in the Transdev fleet is equipped with DriveCam camera systems — in-vehicle digital recorders. We use clips from this footage for ongoing, active coaching to improve safety. We analyze videos of individual operator driving patterns and then conduct individually customized coaching sessions and training. Exemplary drivers are recognized for their positive driving performance and others for being “most improved”.

Reinforcement

Consistent and frequent communication and sharing of best practices are important elements of our safety culture. They are a key part of our daily operational practices and mindset.

Safety Blitzes

On a regular basis, we dispatch teams of people from around the country for 24-hour, all-out safety blitzes at our locations. We systematically rotate our blitzes throughout all our regions.

From morning pull out to late into the night, our visiting team conducts a variety of meetings, rallies and focused interactions to coach, share best practices, encourage and motivate all staff. The visitors bring enthusiasm, excitement and renewed energy as they reinforce safety principles and remind our teams of our safety practices.

300:29:1: Eliminating the Small, Unsafe Acts — to Have Fewer Big Ones

“Prevent the 300” has become a strong foundational component focused on minimizing and eliminating small, unsafe behaviors. This is based on Heinrich’s Law, the principle which states that for every 300 unsafe behaviors, 29 accidents or injuries will result, as will one severe accident or fatality. Paying attention to every unsafe behavior, no matter how seemingly small, is a key priority.

Safety Meetings

We conduct regular safety meetings at all our locations to consistently reinforce key principles and share best practices. We provide fresh content to our locations on a monthly basis to ensure our safety messages are consistent, professional and relevant for all employees.

Reinforcement

Consistent and frequent communication and sharing of best practices are important elements of our safety culture. They are a key part of our daily operational practices and mindset.

Safety Blitzes

On a regular basis, we dispatch teams of people from around the country for 24-hour, all-out safety blitzes at our locations. We systematically rotate our blitzes throughout all our regions.

From morning pull out to late into the night, our visiting team conducts a variety of meetings, rallies and focused interactions to coach, share best practices, encourage and motivate all staff. The visitors bring enthusiasm, excitement and renewed energy as they reinforce safety principles and remind our teams of our safety practices.

300:29:1: Eliminating the Small, Unsafe Acts — to Have Fewer Big Ones

“Prevent the 300” has become a strong foundational component focused on minimizing and eliminating small, unsafe behaviors. This is based on Heinrich’s Law, the principle which states that for every 300 unsafe behaviors, 29 accidents or injuries will result, as will one severe accident or fatality. Paying attention to every unsafe behavior, no matter how seemingly small, is a key priority.

Safety Meetings

We conduct regular safety meetings at all our locations to consistently reinforce key principles and share best practices. We provide fresh content to our locations on a monthly basis to ensure our safety messages are consistent, professional and relevant for all employees.

Recognition

Regularly recognizing and celebrating our safety accomplishments is part of our values and culture.

Years of Safe Service

Reaching years of safe driving is a major accomplishment and deserves recognition. For every year an employee completes without a driving-related incident, he or she receives a “safe service” pin with the total number of years achieved, along with recognition from his/her managers.

Million Miler Status

In many locations, operators who complete one million safe operating miles, approximately 12 years, receive a special recognition. One million miles is the equivalent of driving a bus round-trip to the moon and back twice, an amazing achievement.

Mobility Change Makers for Safety

Our national employee recognition program recognizes and celebrates the people who make us great by designating them as “Mobility Change Makers.” These employees distinguish themselves by their exceptional passenger care, safety performance or heroic actions. They are recognized and honored in a variety of visible ways.

Learn more >

Recognition

Regularly recognizing and celebrating our safety accomplishments is part of our values and culture.

Years of Safe Service

Reaching years of safe driving is a major accomplishment and deserves recognition. For every year an employee completes without a driving-related incident, he or she receives a “safe service” pin with the total number of years achieved, along with recognition from his/her managers.

Million Miler Status

In many locations, operators who complete one million safe operating miles, approximately 12 years, receive a special recognition. One million miles is the equivalent of driving a bus round-trip to the moon and back twice, an amazing achievement.

Mobility Change Makers for Safety

Our national employee recognition program recognizes and celebrates the people who make us great by designating them as “Mobility Change Makers.” These employees distinguish themselves by their exceptional passenger care, safety performance or heroic actions. They are recognized and honored in a variety of visible ways.  Learn more >

Improvement

We are committed to continuous improvement and enhancing employee engagement in safety.

Monitoring Performance

We measure commitment through employee engagement surveys and ongoingly monitor key performance indicators (KPIs) and other performance metrics. We provide our local management teams with a series of carefully designed dashboards so they can easily monitor their performance and keep their focus on continuous improvement.

Formal Safety Reviews

Every Transdev location is audited using rigorous and standardized assessments to ensure compliance with all federal, state, local and Transdev guidelines and best practices. Follow-up action items are established to address any potential concerns and are carefully addressed, reinforced and monitored over time by our corporate, regional and local safety teams.

Improvement

We are committed to continuous improvement and enhancing employee engagement in safety.

Monitoring Performance

We measure commitment through employee engagement surveys and ongoingly monitor key performance indicators (KPIs) and other performance metrics. We provide our local management teams with a series of carefully designed dashboards so they can easily monitor their performance and keep their focus on continuous improvement.

Formal Safety Reviews

Every Transdev location is audited using rigorous and standardized assessments to ensure compliance with all federal, state, local and Transdev guidelines and best practices. Follow-up action items are established to address any potential concerns and are carefully addressed, reinforced and monitored over time by our corporate, regional and local safety teams.

“We are proud of our employees and the contributions they make to passengers every day. We are deeply committed and passionate about ensuring that safety is at the core of our culture and priorities at all levels of our company.”
“We are proud of our employees and the contributions they make to passengers every day. We are deeply committed and passionate about ensuring that safety is at the core of our culture and priorities at all levels of our company.”

— Laura Hendricks, CEO, Transdev U.S.

COVID-19

Rebuilding Trust in Transit

Protecting Interactions with Passengers

We exercise constant diligence to keep our employees and passengers safe.

Managing Social Distancing on Vehicles

Transit agencies are setting maximum passenger limits to ensure sufficient space between people. We manage and control passenger loads on our vehicles; typically limiting to 30% occupancy.

Ensuring Clean and Safe Vehicles

Passengers and employees can trust that we have upgraded the cleaning of our vehicles and included additional disinfection processes for our shared safety.

Following Strict Protocols for Employee Health

Keeping our employees safe keeps our passengers and community safe. We are reinforcing best practices for our employees’ health.

How can we help you move forward?