Providing freedom
to move.

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Paratransit

Transdev has significant expertise in trip scheduling, dispatch, training and operations, bringing consistent satisfaction to our passengers and value to our clients.

Delivering the Next Generation of Paratransit

At Transdev, we empower the freedom to move. We are committed to giving our paratransit riders the freedom and confidence to navigate a city and its communities. Today, we are part of a movement to improve paratransit operational logistics and service delivery. Together with our clients, Transdev delivers access to new on-demand platforms that connect riders with vehicles far more quickly and efficiently. Passengers can make and change reservations via call centers, or web, apps and mobile sites.

A Commitment to our “Safety First” Culture

The safety of our employees, passengers, and communities we serve remain our highest priority at Transdev. Transdev’s Professional Operator Development Program (PODP) is our standardized training to develop skills to help ensure drivers can operate professionally and safely in our paratransit locations.

Find out more about our Safety First culture.

Seamless Passenger Journeys

As the leader integrator of multiple modes of transportation, we know how to ensure seamless integrations within and across networks to ensure a successful passenger journey. For paratransit, this can mean connecting to traditional transit or even other paratransit networks.

Find out more about how we connect communities through seamless journeys.

Our Purpose Moves Us

We are a company driven by purpose. Our purpose statement is what motivates us every day and serves as the compass for all our decisions. We empower freedom to move every day, thanks to safe, reliable &innovative solutions that serve the common good.

 Find out more about how we live our purpose every day.

Innovations to Improve the Passenger Experience

Transdev uses various technology platforms to put passenger convenience and choice at the center of our service. Our customized paratransit platforms for scheduling, dispatching and routing help enhance real-time performance.

Find out more about our innovations in mobility.

On-Demand Trips

Build flexibility into trip designs so fluctuating demand and changes in passenger schedules can be accommodated and efficiently managed.

Rigorous Maintenance

Maintenance standards take on a new meaning when transporting passengers with unique circumstances or requiring special care. From well-functioning wheelchair lifts and doors to ensuring a smooth ride with no unnecessary movements or vibrations of the vehicle can help ensure passenger comfort.

Non-Emergency Medical Transport

We operate call centers and brokerages from coast to coast with experience contracting directly with public transit agencies, state Medicaid departments, and managed care organizations.

Our set of proprietary technology, tools, and processes set us apart. Brokerage coordination centers combine the latest digital innovations with the practical experience that comes from being the leading provider of multi-modal transportation in the world.

We apply this industry expertise to deliver measurable results in meaningful ways: reducing costs, delivering innovation, increasing efficiencies for all budgets and improving the passenger experience.

Find out more about our NEMT services.

Our Paratransit and Non-Emergency Medical Transport Services

Transdev has significant expertise in trip scheduling, dispatch, training and operations, bringing consistent satisfaction to our passengers and value to our clients.

Operations

Operating Special Care Transportation

Transdev operates paratransit and non-emergency medical transportation contracts across the country including in Atlanta, Baltimore, Phoenix, New Orleans, Long Island, Washington, DC and Denver.

We are helping our clients meet the simultaneous challenges of increased ridership due to a large aging population, plus higher passenger expectations and tighter budgets. We continually strive to achieve the right balance between service quality and rigorous management of costs; a challenge inherent in the paratransit business.

Targeted training based on the unique operating environments and passengers in each community we serve. Operators learn the importance of their role while giving them the confidence and knowledge to anticipate the wide array of passenger needs.

Service efficiency and improved productivity through creative solutions, such as active dispatching, and utilizing vehicles in low activity periods and running route deviations in low density areas.

Administration and oversight that includes an open and respectful relationship with labor relations. We support clients on collective bargaining negotiations, FTA Triennial reviews and local audits to guarantee best practices and processes are in place at all times.

Sophisticated technology that helps our clients navigate the vast number of software platforms the industry has available to help understand the options and how they can best fit their needs. With serving over 200 communities in the US alone, we have experience with most, if not all, of the major solutions.

Rigorous fleet maintenance that meets or exceeds OEM standards to protect client assets.

Access to a well-managed and centralized call centers for passenger/client reservations.

Brokerage

Full Service Brokerage Management Solutions

Through our IntelliRide team, we manage transportation call centers, oversee booking and scheduling services, and deliver passenger trips using multiple local transportation providers such as taxis, community van pools and more.

IntelliRide uses the brokerage model in its contracts with multiple public transit agencies including San Francisco, Oakland, Pittsburgh and more. We also provide brokerage management services to Medicaid agencies and Managed Care Organizations for the States of Nebraska, Hawaii, and the City of Detroit.

As of June 2018, Transdev began operating the command and dispatch center in Boston that will eventually bring all three service providers into one streamlined, efficient platform to increase passenger comfort and service quality.

State-of-the-art technology for booking, dispatching and managing trips

Consistency of service through ongoing training, audits and compliance management

Detailed, transparent reporting and billing

Lower cost per trip due to shared costs from using existing fleets of local providers

Data-driven operations management, including KPIs, metrics, and quality control processes

Efficiency in all aspects of performance and operations

IntelliRide

Streamlined Solutions to Meet Evolving Passenger Expectations.

Mobility is not just about transportation—it’s the connection to freedom, the route to independence and the journey to a better life. We are redefining the passenger experience.

For 40 years, we’ve taken on the mission to serve riders with ranging needs. And, using best practices collected from around the world, we’ve delivered on our pledge to provide a higher standard of service that embraces safety, care and sensitivity.

From call to ride, we make getting there seamless. With transportation coordination centers located from coast to coast, IntelliRide manages over 14 million phone calls and coordinates millions of trips each year.

Learn how you can bring IntelliRide to your community: (630) 571-7070 or bd@transdev.com