Innovations in
Passenger Experience

myTransitManager

Answers the “Where’s My Ride” Question for Passengers

Continuing to improve the passenger experience is key for all our innovations. Our myTransitManager app is designed to improve communication between our paratransit passengers and their drivers. The app can review either current day or future trips. It not only provides updates to customers when their vehicle is scheduled to arrive, but also provides caregivers with real-time pick up and drop off information and vehicle location.

T.Ex

Understanding our passengers

T.ex, our formal audit of the passenger experience, is a rigorous program and methodology designed to assess all aspects of the customer experience. T.ex deploys multidisciplinary teams and various passenger personas to identify all the opportunities to create a better passenger experience through tangible action plans.

Mystery Traveler

Measuring our progress

Mystery Traveler is a customer-centric audit that uses third-party vendors to rigorously measure performance in all aspects of service delivery to passengers. Mystery Traveler assessors are trained by Transdev and equipped with a complete toolkit to make carefully defined assessments and enter them into our custom web interface. Based on strong training, quality assurance process and a tightly controlled data flow, the program yields accurate and helpful reports enabling our teams to understand our “real world” performance and mobilize to implement remedies as needed.

LISTEN

Listening to our riders

Transdev’s proprietary customer feedback management program, LISTEN, is designed to record, respond, and analyze customer feedback across multiple channels. Born from best practices of Transdev’s global operations and enriched with benchmarks from leading industries, LISTEN helps our teams and clients consolidate and centralize passenger feedback, manage the investigation process, respond with ‘plug and play’ pack of tools (library of standard response paragraphs), analyze feedback and provide useful, timely reporting of customer issues and trends.
Learn more about the passenger experience

Innovations in
Transportation Modes

Supporting Clients on their Zero Emission Journeys

The Future is Now

Assisting with eco-friendly and electric fleets is a key aspect of Transdev’s service offer to our clients. We leverage our expertise in the U.S. and around the world to help our clients with their strategy and transition to electrification, which includes a complete understanding of the opportunities and challenges involved. Our team of experts including our engineers, operators, supervisors, and maintenance professionals are available to work through the uniqueness that comes with an electric fleet – technology choices, charging infrastructure, battery life, recharging and scheduling impacts, energy consumption and cost impact.

Autonomous Shuttles

Expanding Your Mobility Ecosystem

Launch operations that blend seamlessly with existing mobility solutions, expand connections within your community, and enhance the footprint of public transit. Transdev is at the forefront of autonomous vehicle (AV) technology, capitalizing on decades of management and operational expertise.
Learn more

First Mile/Last Mile Solutions

A flexible, on-demand service option

Well-designed, on demand Microtransit services can be a productive part of the transit mix, serving less densely populated areas and thus helping improve access to mobility. Transdev operates many different types of Microtransit services for dozens of clients in the U.S., France, the Netherlands and Australia. Key criteria for success in Microtransit include a) meeting genuine local mobility needs, b) being truly reliable and convenient, and c) integrating well into the transit system’s ticketing system and overall service design.
Learn more

MaaS

Enhancing passenger convenience

Transdev has a proven track record of helping clients operate and integrate multiple modes of transportation to optimize connections and enhance passenger convenience. Transdev is an Operator and Integrator of Multiple Modes Whether it’s coordinating a paratransit service with fixed route buses, or managing a complex interconnected network of transit options, Transdev has the expertise to help you succeed.

The future will require a single point of entry for passengers with integrated trip planning, booking and payment services. If you are looking for a technology platform to operate MaaS solutions, Cityway, a wholly owned subsidiary of Transdev, delivers sophisticated, customized technology implementations with strong expertise in intermodal trip-planning for MaaS (Mobility as a Service) and systems for first- and last-mile solutions, electronic ticketing, and mobility accounts.
Learn more about cityway

Innovations in
Improving Operations

Vision – Command Console

Improving Productivity to Help our Schedulers

Incorporating our “Transdev Command Console” as part of Trapeze helps aggregate key data for dispatchers, from multiple sources into a single, well designed digital workspace. It provides our schedulers and dispatchers with a better review of the status of a vehicle in real-time and helps them identify, prioritize, and solve any issues quickly and effectively – ultimately improving performance and contributing to the passenger experience.

Vision – WURK

Helps Employees Understand “How They Are Doing”

WURK provides individual employee performance metrics to managers and employees. This specific software program enables productive coaching and positive exchanges based on actual performance, which ultimately elevates employee performance and engagement.

MobiMe

MobiMe is our custom app helping to create optimal efficiency in management by empowering operators to manage schedules and stay connected.

With an easy-to-use app, we enable our frontline employees, including our operators, to manage their day-to-day activities, like requests for time-off, review of shifts and time sheets, while being able to stay connected to receive messages, news alerts and more. MobiMe helps reduce absenteeism and improve driver satisfaction, engagement, and performance.

Safety First with Mobileye and DriveCam/Lytx

Commitment to Safety Technology

Daring to leverage new technology, we are always looking for new ways to help our operators and our trainers stay safe on the roads. DriveCam’s event-based video recording system and Mobileye’s vision-based, driver assistance collision mitigation system, are two such tools that help us reinforce our “Safety First” commitment to our employees, passengers, and the communities we serve. We are committed to sharing new and improved tools with our employees to reinforce our philosophy continuous improvement and enhance our safety culture.