Innovations in
Passenger Experience

myTransitManager

Answers “Where’s My Ride” for Paratransit Passengers

Our innovative myTransitManager app is transforming the paratransit experience, empowering passengers and caregivers with unprecedented convenience and peace of mind. Users can effortlessly review and manage their reservations for current or future trips, while receiving timely updates on vehicle arrival times. Additionally, caregivers benefit from real-time updates on pick-ups and drop-offs, including live tracking of the vehicle’s location, ensuring they are always in the know and able to support their loved ones with confidence. We also offer MyFacilityManager which allows similar capabilities but narrows the focus for a specific location’s managers to organize their fleet based on upcoming reservations.

To learn more about our Paratransit services, visit: Paratransit – Transdev United States.

T.Ex

An operation audit to improve the passenger experience

T.Ex is a creative proprietary workshop and methodology where a team of experts facilitate an operational audit of the system from the passengers’ perspective to help drive continuous improvement. T.Ex is available exclusively to Transdev clients and the program is dedicated to evaluating every facet of the customer experience. Through the facilitated workshop, T.Ex utilizes data-driven passenger personas to meticulously analyze each step of the passenger journey, uncovering opportunities to enhance the overall experience.

Mystery Traveler and Caller

A customer experience audit tool to manage performance

Mystery Traveler and Mystery Caller are comprehensive quality-based auditing programs designed to evaluate the customer experience using Transdev’s advanced methodology, platform, and systems. Trained third-party assessors conduct meticulously defined evaluations, recording their findings in our custom web interface. This program generates real-time, precise, and actionable reports, providing our teams with valuable insights into “real world” performance.

Read more about our Mystery Traveler program launch in the City of Phoenix here: Transdev’s Proprietary Mystery Traveler Program Helps Elevate Passenger Experience for City of Phoenix Contract – Transdev United States.

LISTEN

Managing Customer Complaints and Other Feedback

Transdev’s customer feedback management program, LISTEN, is crafted to capture, respond to, and analyze customer feedback from various channels. LISTEN enables our teams and clients to consolidate and centralize passenger feedback, streamline the investigation process, analyze the data, and deliver timely, insightful reports on customer issues and trends.

Meet the Managers

Actively Listening to the Communities We Service

Transdev’s Meet the Managers program proactively engages with customers to demonstrate our commitment to understanding their feedback. Managers and executives meet passengers in high-traffic service areas to listen to their concerns, compliments, and suggestions. Our teams meticulously document all customer input and ideas for improving service quality during and afterwards. This approach enables our senior management to gain valuable insights into how operational decisions impact service from the passenger’s perspective.

Learn more about our clients’ recent Meet the Managers events here: Transdev’s Meet the Managers Events Foster Community Connection and Customer Experience Enhancements – Transdev United States.

Innovations in
Mobility

Zero Emission (ZE) Expertise

Supporting Clients on their Zero Emission Journeys

Assisting with eco-friendly and electric fleets is a key aspect of Transdev’s service offer to our clients. We leverage our expertise in the U.S. and around the world to help our clients with their strategy and transition to electrification, which includes a complete understanding of the opportunities and challenges involved. Our team of experts including our engineers, operators, supervisors, and maintenance professionals are available to work through the uniqueness that comes with an electric fleet – technology choices, charging infrastructure, battery life, recharging and scheduling impacts, energy consumption and cost impact.
Learn more.

Autonomous Shuttles

Expanding Your Mobility Ecosystem

Launch operations that blend seamlessly with existing mobility solutions, expand connections within your community, and enhance the footprint of public transit. Transdev is at the forefront of autonomous vehicle (AV) technology, capitalizing on decades of management and operational expertise.
Learn more.

First Mile/Last Mile Solutions

A flexible, on-demand service option

Well-designed, on demand Microtransit services can be a productive part of the transit mix, serving less densely populated areas and thus helping improve access to mobility. Transdev operates many different types of Microtransit services for dozens of clients in the U.S., France, the Netherlands and Australia. Key criteria for success in Microtransit include a) meeting genuine local mobility needs, b) being truly reliable and convenient, and c) integrating well into the transit system’s ticketing system and overall service design.
Learn more.

MaaS

Apps for Seamless Integrated Mobility

The future will require a single point of entry for passengers with integrated trip planning, booking and payment services. Solutions from our Cityway division help guarantee the quality of passenger data, and improve the multimodal experience. If you are looking for a technology platform to operate MaaS solutions, Cityway, a wholly owned subsidiary of Transdev, delivers sophisticated, customized technology implementations with strong expertise in intermodal trip-planning for MaaS (Mobility as a Service) and systems for first- and last-mile solutions, electronic ticketing, and mobility accounts.

Learn more.

Innovations in
Improved Operations

Vision – A Suite of Tools

Transdev’s Vision Suite provides tools to closely monitor your service, equip employees with information to increase efficiency, and facilitate collecting accurate data to improve service for passengers. This collection of technologies helps us monitor, manage, and improve real-time performance for safety, on-time performance, labor utilization, maintenance costs, efficiency ratios, and more.
Learn more.

MobiMe

Employee app to empower workday management

Our MobiMe app creates optimal workforce management by empowering operators to manage their workday anytime and from anywhere.

Operators use the app to manage their day-to-day activities such as requests for time-off, reviewing shifts and hours, and staying connected through messages, news alerts and more. MobiMe has reduced absenteeism and improved driver satisfaction, engagement, and performance.

Safety First with Mobileye and DriveCam/Lytx

Technology Investments to Support Safety First

Transdev is committed to enhancing fleet safety through the gradual integration of Mobileye’s 8 Connect and Lytx’s DriveCam across our vehicles. By continuously introducing these advanced safety systems, we are reinforcing our commitment to safety expectations for our drivers and demonstrating our purpose-driven approach to elevate safety standards in the communities we serve. While this technology has not yet been implemented in every vehicle, we are steadily working to expand its use as contract provisions allow, ensuring that each step aligns with our mission to prioritize safety.