Transdev Names Las Vegas Paratransit Location Winner of Season of Service
Transdev is excited to recognize its Las Vegas Paratransit location as the winner of its Season of Service, an initiative designed to strengthen community trust, employee engagement, and meaningful local impact through sustained service and outreach. The location employs 875 people and serves Regional Transportation Commission of Southern Nevada (RTC) paratransit customers.
Season of Service was created to go beyond one-time volunteer moments. Instead, it encouraged teams to show up consistently in their communities – listening, learning, and building relationships that reinforce the purpose behind the services Transdev provides every day. For the Transdev Las Vegas Paratransit team, the initiative came at a pivotal moment and became a powerful opportunity to reset relationships with both the community and internal teams.
Rebuilding Trust Through Presence and Purpose
Since the beginning of working with the Transdev Las Vegas Paratransit team, the focus has been clear: demonstrate accountability, provide excellent service both on and off the system, and show the community that the team was present, engaged, and listening.
“Continuous presence is how you build rapport,” said Louis Ferri, Transdev General Manager. “We’re not separate from the community – we’re part of it. We wanted people to know we’re here, we’re ready to make connections, and we’re committed to earning trust again.”
The commitment extended internally, as well. By planning and participating in community events alongside frontline staff, leadership helped strengthen trust and reinforce that everyone was working toward the same goal.
Turning Employee Ideas into Action
A key strength of Transdev Las Vegas Paratransit’s Season of Service events was employee involvement. Using the company’s engagement calendar as a foundation, team members were encouraged to bring forward ideas for community partnerships and outreach.
“When you take time to talk to people, you realize they want to make a positive impact – they just don’t always know how,” said Patricia Tezer, Assistant General Manager, who has been with Transdev for more than 15 years. “Once leadership helped turn those ideas into action, everything changed.”
Management modeled participation by consistently showing up, even with demanding schedules. Their presence encouraged others to step forward, reinforcing a culture that valued and recognized community engagement.
Meaningful Partnerships and Measurable Impact
Throughout the Season of Service, Transdev’s Las Vegas Paratransit team partnered with nine local organizations, contributing an estimated 112 hours of community service. These partnerships included:
- Opportunity Village
- Caring Hands Adult Day Care Center
- American Cancer Society
- Southern Nevada Centers for Independent Living
- North Las Vegas Veteran Community Resource Center
- Three Square
- The Shade Tree
- The Blind Center
- Teamsters Local 631
Events ranged from donation drives and awareness walks to educational outreach and community fairs. One of the most impactful initiatives was the Nevada Child Seeks and Transdev RTC Human Trafficking Training, which connected the transportation services employees already provide with critical knowledge that can help protect vulnerable populations.
“This opened our employees’ eyes to the fact that there are resources out there – and what they do every day already plays a role in supporting the community,” said Amy Cruz, Community Outreach Coordinator.
Connecting Service, Education, and Recognition
Transdev’s RTC Paratransit team outreach strategy was about education, awareness, and making a positive impression with the community and its riders. Participating rates varied by event type, with management-led fairs averaging about 20% leadership participation, and larger employee-driven initiatives engaging dozens of team members across the workforce.
Recognition played a critical role in sustaining momentum. Thank-you posters from community events now hang in break rooms, and new internal recognition efforts, including a pin reward system tied to safety, operational blitzes, and engagement, are helping reinforce the value of employee engagement.
“People leave when they feel unseen,” said Ferri. “Recognition makes the effort worth it. It reminds employees that what they’re doing matters.”
Looking Ahead
The success of the Las Vegas Paratransit team’s Season of Service has already inspired plans to repeat and expand efforts in 2026. With community outreach now a mandatory element of the contract and strong leadership support behind the work, the team is focused on continuing to grow – starting small, listening closely, and staying open to feedback.
“No engagement is too small,” Yili Affonso, Customer Service Manager, said. “Make the time, think outside the box, and grow from there.”
By building trust through consistency, empowering employees to lead, and staying rooted in community needs, the Las Vegas Paratransit team exemplified the very spirit of Transdev’s Season of Service, earning well-deserved recognition and setting a standard for future initiatives across the organization.
Read about more recent Season of Service events across Transdev’s locations.
Transdev’s Season of Service: Back-to-School Spirit in Action
