Transdev Locations Celebrate National Customer Service Week with “Meet the Managers” Events Across the Country
During National Customer Service Week (October 6-10, 2025), Transdev locations across the country hosted Meet the Managers events – an interactive initiative designed to bring local leaders directly to their passengers in stations, at community centers, and along key routes. The goal is to connect face-to-face with our passengers, listen to customer feedback, and better understand how operational decisions impact the passenger experience.
This year’s events were also part of Transdev’s broader Season of Service campaign – a companywide initiative that highlights the many ways Transdev teams give back to their communities and strengthen connections with the people they serve.
Through open conversations and active listening, these Meet the Manager events reinforced Transdev’s commitment to continuous improvement and delivering safe, reliable, and customer-focused transportation. Teams across multiple regions hosted their own gatherings, collecting valuable feedback, sharing updates, and building even stronger relationships with their riders.
”Our Meet the Manager programs are one of the best ways for our local leadership to hear directly from our passengers. It’s about showing our customers that we care about their experience and that their voices drive how we deliver better service.
Laura HendricksCEO of Transdev U.S.
Local Engagement Highlights
Charm City Circulator
Baltimore, MD
At Baltimore’s Lexington Market along the Orange Line, the Charm City Circulator team met with riders to hear their ideas for enhancing the popular downtown shuttle service.
“While meeting with each individual and listening to their questions, concerns, and positive feedback, I realized that each person shared different experiences. Their experiences all draw around Charm City Circulator and how we serve the community.”
Leslie FoxxTransdev Operations Manager, Charm City Circulator
Fulton County
Fulton County, GA
The Fulton County team met with riders at the Sandy Springs Senior Center to gather feedback on accessibility, scheduling, and overall service experience.
“Many passengers expressed their appreciation for the level of service we provide, noting the cleanliness of our buses, the professionalism and friendliness of our drivers, and the sense of safety they feel when riding with us. Hearing these comments was both encouraging and reaffirming of the work we do each day.
A key takeaway for me from this event was the value of direct communication with our riders. Listening to their experiences reminded me how important our daily interactions are in building trust and maintaining a positive public image.”
Erwein PettyTransdev General Manager, Fulton County
Hudson Link
Rockland and Westchester Counties, NY
Hudson Link’s Meet the Manager event took place at a busy commuter bus stop, where staff spoke with passengers about route reliability and travel time improvements.
“The event was well received, and we heard many positive comments as well as some areas we need to focus on. Any chance to talk with customers is an opportunity to improve.”
Michael BlondinTransdev General Manager, Hudson Link
“I am always happily surprised by our customers at how dedicated they are to giving us meaningful feedback with very specific examples of their experience.”
Marjorie ChinTransdev Assistant General Manager, Hudson Link
CobbLinc
Marietta, GA
In Cobb County, the team met riders downtown to talk about ongoing service adjustments and upcoming technology upgrades.
“It was humbling and inspiring to know just how many passengers rely on our services daily, from dropping their children off at school to commuting to work. What we do daily has a huge impact on so many lives.”
Ayana PopeTransdev General Manager, CobbLinc
Palm Tran Connection
Palm Beach County, FL
Palm Tran Connection combined its “Meet the Manager” event with the unveiling of the White Cane Awareness Month bus, celebrating accessibility and inclusion in paratransit services.
“Our key takeaway was that, as good as our service and operators are, there is always room for improvement.”
Kelly GordonTransdev General Manager, Palm Tran Connection
Regional Transportation Commission of Southern Nevada (RTC) Paratransit
Las Vegas, NV
In Las Vegas, the Regional Transportation Commission of Southern Nevada (RTC) Paratransit team met with clients and staff at Opportunity Village and Caring Hands, gathering thoughtful feedback on paratransit reliability and scheduling.
“The event was well coordinated. We were able to see the positive impact our paratransit services make and interact with staff who support our drivers daily.”
Louis FerriTransdev General Manager, RTC Paratransit
“Our mission goes beyond just transporting internal and external customers; it’s about building trust and confidence with every interaction. Hearing customers’ thoughts firsthand provides valuable insights into how to keep improving the service while showing my commitment to making every ride safe, accessible, and positive.”
Yili AffonsoTransdev Customer Service Manager, RTC Paratransit
Across all locations, Meet the Manager events embodied the spirit of Transdev’s Season of Service, a time dedicated to celebrating employees’ efforts to engage, serve, and connect with their communities. By stepping out into the community, listening actively, and turning feedback into action, Transdev continues to deliver on its promise to make every journey matter.
Learn more about Transdev’s Meet the Manager program here:
