Bradley Bratton was recognized nationally for saving a choking student by quickly performing the Heimlich maneuver while operating his route, earning widespread praise and media attention. Transdev is proud to recognize Bradley for embracing the Transdev Spirit of Care, Share, Dare, and Deliver.

Brian Joseph went above and beyond to support a rider with special needs by personally providing a secure lunchbox solution, demonstrating creativity and compassion.

Operator-in-training Charlet Simmon at The Hop Streetcar in Milwaukee, Wisconsin, was recognized as a Mobility Change Maker for her courageous actions during a training session. She witnessed a woman, Janine Kent, and her ADA service dog, Rudy, being attacked by two loose bull mastiffs and quickly intervened to help defuse the situation. Her bravery turned a frightening moment into an inspiring story that gained national attention. In recognition of the incident, Transdev donated to Periodic Paralysis International and Wolfhounds Legacy, underscoring its commitment to compassion and community support.

The Jefferson Parish Mobility Change Makers were honored for their heroic response during a major emergency, when heavy fog caused a 40-50 car pileup on the world’s longest bridge over water. After EMS handled immediate needs, Transdev was called to evacuate stranded motorists along the 22-mile bridge. Within 30 minutes, the team deployed three vehicles with a service truck and, with no space to turn around, carefully backed up several miles to rescue passengers. Their quick action and teamwork embody Transdev’s Care, Share, Dare, and Deliver spirit.

Don Cicchetti, Operations Manager for Transdev Fleet Services in the Bronx, was honored as a Mobility Change Maker for his unwavering reliability and leadership. Despite being short-staffed and facing challenging conditions, Don consistently supports his team and the customer. His strong relationships, high standards, and steady presence make him the operation’s linchpin. Don’s determination to get the job done—no matter the obstacles—embodies true reliability and makes him a standout leader at Transdev.

Jeannie Gooden, a bus operator at the Philadelphia Airport location, was honored as a Mobility Change Maker for going above and beyond in delivering exceptional service. A passenger recognized her for embodying the airport’s PHL Works goals, celebrating her being welcoming, respectful, knowledgeable, and connected, and ensuring travelers knew their terminal, reminding them about TSA requirements, and helping them gather their belongings before exiting the shuttle. Her professionalism and care impressed both the passenger and airport leadership, earning her a formal award and even a digital billboard spotlight at the airport. Jeannie’s actions reflect Transdev’s purpose and demonstrate how frontline employees can make lasting impressions through empathy, attentiveness, and dedication to safety and service.

Joe Fox is a Mobility Change Maker for his heroic action during a shuttle rollover accident, calmly assisting ADA passengers and ensuring their safety under extreme conditions.

Kathleen was named a Mobility Change Maker when she helped a distressed veteran reach a VA center by coordinating transportation and contributing personally. She also earned recognition from airport leadership for this simple act of kindness.

Karon Johnson, Overnight Dispatcher at the Bergen County location in North Bergen, NJ, was recognized for caring for an individual who was presenting symptoms of a heart attack. Karon’s prompt attention to this individual’s health emergency resulted in emergency services coming to the rescue very quickly. His diligence in monitoring the situation via the camera system ensured that help was on the way, while also keeping the location safe. He also demonstrated the spirit of our Transdev Purpose by caring for that individual’s well-being and providing them with emotional support, without compromising his job responsibilities.

Macario Aguilar, an operator at Denver’s Regional Transportation District, was honored as a Mobility Change Maker for his quick thinking in August 2025. After a system-wide alert about a missing child, he recognized the description as matching a passenger on his bus and immediately notified dispatch. His swift action helped reunite the child with their family. Guided by his own experience as a parent, Macario’s attentiveness reflects Transdev’s commitment to community safety. He was also named RTD Employee of the Month.

When wildfires swept through Los Angeles County in January 2025, the Pasadena Transit team—operated by Transdev—rose to the challenge with courage and compassion. From bus operators navigating smoke-filled streets to evacuate vulnerable residents to dispatchers working nonstop to coordinate emergency trips, their actions went far beyond their everyday duties. Their teamwork and dedication during the Eaton Fire exemplify what it means to be Mobility Change Makers.

Road Supervisor Shyette Ortega, Operator Christopher Diaz, and Dispatcher Rita Marron at the Transdev Foothill Transit location in Arcadia, California, were presented as Mobility Change Makers for their amazing work on August 5, 2025.  Diaz noticed an elderly passenger in his vehicle seemed disoriented and suspected she was lost. He contacted Marron in dispatch, who professionally coordinated support.  Ortega met up with Diaz in Pasadena and discovered the passenger had been riding for over two hours, unable to find her way home. With approval, Ortega transported her to her in-home care facility, where staff were unaware she was missing. Thanks to Diaz’s awareness, Marron’s coordination, and Ortega’s compassion, the passenger was safely returned, exemplifying Transdev’s strong commitment to safety and care.

Yanior Concepcion, Operations Manager, began his career with Transdev in 2015 as a driver and quickly advanced through dispatch before being promoted in 2021. Known for his strong leadership and mentoring style, Yanior has improved call center performance, reduced customer complaints, and raised accountability by coaching employees and tracking individual performance with technology. Yanior inspires his team by sharing regular performance reports, meeting one-on-one with employees, and helping the location achieve key goals such as a 95% on-time performance standard.