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Case Study
WeRIDE, Maricopa County, Arizona
Service Provided: Microtransit

In November 2022, Transdev launched the WeRIDE microtransit service in Avondale, Arizona, to meet growing transportation demands and provide an on-demand mobility solution. Designed to complement existing fixed-route services, WeRIDE improved access for low-density areas and offered a seamless transportation option for riders in Avondale and neighboring Goodyear — two cities that previously relied heavily on personal vehicles. Microtransit was introduced to assess public transit adaptability and long-term mobility needs, resulting in increased trnaist access and community adoption, especially in underserved areas. Leveraging RideCo’s technology, WeRIDE integrates with Valley Metro fixed routes, expanding regional accessibility. Its success earned recognition as a 2023 Top 50 Smart City Award recipient, driven by consistent, reliable service that steadily increased ridership.

Building on this momentum, WeRIDE expanded to Goodyear, Surprise, and most recently, Peoria in 2025. This growth brings flexible and accessible mobility alternatives to suburban communities without fixed-route systems, effectively connecting these cities and enhancing regional mobility. By unifying services through RideCo’s technology, Transdev and WeRIDE demonstrate a commitment to scalable, efficient, and accessible transportation solutions.

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Case Study
Foothill Transit, Los Angeles County, California
Service Provided: Operations and Maintenance Facility, Transit Stores

Transdev proudly partners with Foothill Transit to manage and operate the Arcadia Irwindale Operations and Maintenance Facility and oversee customer service at Foothill Transit’s Transit Stores in West Covina and El Monte, California. Through this collaboration, Transdev is responsible for delivering high-quality express and local transit service across the San Gabriel Valley, ensuring safe and reliable transportation to key destinations like downtown Los Angeles and Pasadena. The company oversees a workforce of more than 500 employees and manages a diverse fleet of 209 vehicles, including compressed natural gas (CNG) and battery-electric buses, with plans for hydrogen fuel cell vehicles in the future. Transdev also provides essential customer support through Foothill Transit’s Transit Stores, assisting thousands of riders each month with fare media purchases, trip planning, and general transit information. With a shared commitment to safety, sustainability, and passenger experience, Transdev and Foothill Transit continue to enhance mobility solutions for the communities they serve.

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Case Study
Texas State University, San Marcos, Texas
Service Provided: University Shuttle

Transdev has built a long-term partnership with Texas State University, providing operational and maintenance support for the university’s fixed-route shuttle services. This collaboration serves the campus community, transporting approximately 2.43 million passengers annually, including students, faculty, staff, and visitors. The shuttle services are an integral part of campus life, offering convenient and reliable transportation to and from key locations, as well as supporting special events like game days. Transdev’s team also assists with on-campus and charter requests from various departments, ensuring that the transportation needs of the university are met effectively. With a focus on safety, reliability, and community engagement, Transdev continues to contribute to the university’s dynamic and vibrant campus experience.

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Case Study
South Florida Regional Transportation Authority (SFRTA), Miami-Dade, Broward, and Palm Beach County, Florida
Service Provided: Maintenance of Way

Transdev has established a long-term partnership with the South Florida Regional Transportation Authority (SFRTA) to provide comprehensive inspection and maintenance services for the Tri-Rail system’s track, signals, and bridges. Tri-Rail operates along a 72-mile corridor, connecting Miami, Fort Lauderdale, and West Palm Beach, serving one of the largest urbanized areas in the U.S. Transdev’s VTMI division manages the $161 million contract, employing approximately 100 professionals to ensure the ongoing safety and efficiency of the rail infrastructure. Through this partnership, Transdev continues to support SFRTA’s mission with forward-thinking maintenance solutions, focusing on quality, safety, and the long-term sustainability of the Tri-Rail system.

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Case Study
Regional Transportation Authority of Northeastern Illinois, Chicago, Illinois
Service Provided: Paratransit Eligibility Process, Customer Service Call Center

Transdev partners with the Regional Transportation Authority of Northeastern Illinois (RTA) to manage its ADA paratransit eligibility certification process, customer service call center, and travel training operations. Through its Mobility Options business line, Transdev applies its expertise in ADA eligibility and paratransit services to enhance efficiency and improve the passenger experience. This partnership also introduces a collaboration with Mobility Management Partners (MMP), bringing innovative, people-centered solutions to the region. By combining technological advancements, accurate and consistent determinations, and a commitment to outstanding customer service, Transdev streamlines the certification process and provides seamless support for ADA passengers. As a company based in the Chicagoland area, Transdev is proud to support RTA in delivering safe, accessible, and efficient mobility solutions to the community.

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Case Study
Nassau Inter-County Express, Nassau County, New York
Service Provided: Fixed-Route, Paratransit, Paratransit Eligibility Process, Customer Service Call Center, Operations and Maintenance

Transdev proudly continues its long-standing partnership with Nassau County, operating and managing the Nassau Inter-County Express (NICE Bus) to provide essential mobility solutions across the region. Serving commuters within Nassau County’s 280 square miles and connecting them to key subway and bus hubs in New York City. Managing over 850 employees, Transdev oversees fixed-route bus operations with a fleet of 280+ buses, as well as paratransit services utilizing over 100 vehicles, providing approximately 300,000 trips annually. In addition to operations and maintenance, Transdev ensures compliance with FTA regulations and supports marketing, HR, finance, procurement, ADA eligibility certification, reservations, customer service, scheduling, and dispatching. By continuously enhancing the passenger experience through route optimization, contactless fare payment systems, digital applications, and the introduction of NICE MINI microtransit service, Transdev remains a trusted partner in Nassau County’s commitment to efficient and fiscally responsible public transit solutions.

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Case Study
TriMet, Portland, Oregon
Service Provided: Paratransit, Call Center, Paratransit Eligibility Assessment & Travel Training

Transdev partners with TriMet in Portland, Oregon to provide Paratransit Eligibility Assessment & Travel Training Services, Paratransit Bus Operations, and Management of the Operations Contact Center, which handles reservations, scheduling, customer service, and dispatch functions for the LIFT program. As part of this partnership, Transdev assesses the physical and cognitive abilities of LIFT applicants to determine their eligibility for fixed-route bus and MAX transit services in compliance with the ADA. Through its Mobility Options business line, Transdev ensures a seamless certification process for eligible passengers while enhancing their access to independent travel. With a focus on providing safe, reliable, and customer-centric mobility solutions, Transdev continues to deliver innovative and efficient services that support TriMet’s commitment to accessible transportation.

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Case Study
Fairfax Connector, Fairfax County, Virginia (Washington D.C., Northern Virginia, Maryland)
Service Provided: Fixed-Route

Transdev partners with Fairfax County to operate and maintain the Fairfax Connector, the region’s largest local bus system. Serving approximately 30,000 passengers daily across 89 routes, Transdev manages a fleet of 308 vehicles, covering 10 million miles per year with a dedicated team of 730 employees. With operations based out of three facilities within the county, Transdev is committed to delivering reliable, high-quality service while continuously enhancing the passenger experience. By leveraging advanced technology, rigorous quality management programs, and a collaborative approach, Transdev ensures seamless daily operations and a strong focus on safety and efficiency. As part of its long-term commitment to Fairfax County, Transdev brings extensive experience in public transit management to support the community’s mobility needs while fostering innovation and operational excellence.

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