Transdev has significant expertise in trip scheduling, dispatch, training and operations, bringing consistent satisfaction to our passengers and value to our clients.
TriMet – Portland, OR
Delivering an Integrated Experience for Paratransit through Strong Partnership
Transdev has been a strong and reliable partner to TriMet since 2021, and currently operates its paratransit bus operations and Operations Contact Center, and Paratransit Eligibility Assessment & Travel Training Services. By operating various aspects of the paratransit experience, Transdev has been able to ensure a strong integrated offer for passengers.
Through consistently providing safe, sustainable, and innovative mobility solutions to their customers, Transdev has been able to grow the number of services it has partnered to deliver for TriMet. These additional offerings help us deliver on our foundation of partnership and established trust.
How Paratransit Works
The Americans with Disabilities Act (ADA) guarantees paratransit to ensure equitable mobility services for people with disabilities who cannot use other public transit modes within a given service area. Paratransit services provide access to life-sustaining services, such as doctor’s offices, dialysis centers, senior centers, grocery stores, and other important locations.
Pursuant to ADA requirements, these demand responsive services serve origins and destinations within 3/4 mile of any existing fixed route transit system. When a passenger needs a ride, they will request a trip, typically via a call center. Transdev offers its clients a variety of technologies to support efficient ride scheduling.
Paratransit programs require passengers meet specific eligibility requirements. In addition to supporting its various clients with safe, sustainable and innovation mobility solutions, Transdev continues to leverage its extensive experience and knowledge of the ADA eligibility process through its Mobility Options business line. Clients can benefit from Transdev’s team of subject matter experts and their technological and innovative system, which allows for increased visibility through a more streamlined and accurate certification process.
Living Our Purpose
We are a company driven by purpose. Our purpose statement is what motivates us every day and serves as the compass for all our decisions. We empower freedom to move every day, thanks to safe, reliable & innovative solutions that serve the common good.
A Commitment to our “Safety First” Culture
The safety of our employees, passengers, and the communities we serve remains our highest priority at Transdev. Transdev’s Professional Operator Development Program (PODP) is our standardized training to develop skills to help ensure drivers can operate professionally and safely in our paratransit locations.
Seamless Passenger Journeys
As the lead integrator of multiple modes of transportation, we know how to ensure successful integrations within and across networks to ensure a seamless passenger journey. For paratransit, this can mean connecting to traditional transit or even other paratransit networks.
Innovations to Improve the Passenger Experience
Transdev uses various technology platforms to put passenger convenience and choice at the center of our service. Our customized paratransit platforms for scheduling, dispatching, and routing help enhance real-time performance.
On-Demand Trips
We build flexibility into trip designs so fluctuating demand and changes in passenger schedules can be accommodated and efficiently managed. Passengers can request a ride at their convenience, rather than having to adhere to a fixed schedule. This flexibility is particularly important for individuals with disabilities who may have unpredictable travel needs.
Rigorous Maintenance
Maintenance standards take on a new meaning when transporting passengers with unique circumstances or requiring special care. From well-functioning wheelchair lifts and doors to ensuring a smooth ride with no unnecessary movements or vibrations of the vehicle, each can help ensure passenger comfort. Transdev is focused on adhering to federal, state, and local regulations governing the maintenance and operation of paratransit vehicles, including Americans with Disabilities Act (ADA) requirements.
Non-Emergency Medical Transportation (NEMT)
We operate call centers and brokerages from coast to coast with experience contracting directly with public transit agencies, state Medicaid departments, and managed care organizations.
Our set of proprietary technology, tools, and processes that make up our NEMT services set us apart from the competition. Brokerage coordination centers combine the latest digital innovations with the practical experience that comes from being the leading provider of multi-modal transportation in the world.
We apply this industry expertise to deliver measurable results in meaningful ways: reducing costs, delivering innovation, increasing efficiencies for all budgets and improving the passenger experience.
Regional Transportation District (RTD)
(Supporting Passengers with Safe and Reliable Solutions)
Transdev has been responsible for operations, maintenance, and road supervision for 65% of RTD’s Access-a-Ride service operations. A workforce of 220 employees uses a fleet of more than 200 vehicles to serve passengers for the Denver RTD safely and reliably every day.
“Transdev’s professional transit management, specifically in the areas of maintenance performance, and safety has been beneficial to RTD over the last several years,” said Paul Hamilton, Senior Manager, paratransit services at RTD. “We are glad to continue our strong partnership with Transdev for another contract term. We are excited to partner with a team that is experienced in full-service paratransit solutions as this understanding will help to better deliver improved service efficiency and customer service.”
OmniTrans – San Bernardino, CA
Transdev began providing transportation services for OmniTrans in San Bernardino, California in July of 2020. Transdev provides safe, reliable transportation for approximately 11 million passengers over a 480 square mile area, covering 15 cities and portions of less developed areas of San Bernardino County. We oversee a fleet of 107 vehicles and serve the community with paratransit and microtransit services.
Service began in July 2020, amidst stay-at-home orders, safety restrictions and low ridership due to COVID-19. Starting up a new location is always met with its obstacles, and Transdev needed to build a skilled team to manage and run our new operation in the unique situation.
Our team was able to maximize the capabilities of Trapeze immediately after start-up by assessing and identifying where improvements in efficiency or performance could be gained. After this analysis and implementation of solutions, Transdev saw an overall increase in operation efficiency and a decrease in average passenger travel time as a result.
