Operational Performance that Drives Results
At Transdev, we build on strong processes, harness the use of technology, and continuously identify growth and efficiency opportunities. Our best practices and innovative approach drives consistent operational performance that delivers safe and reliable service to our clients and passengers every hour of every day.
Building Partnerships
Creating Solutions
Driving Results
“Our solutions are built on best practices gained from managing contracts world-wide in every conceivable operating environment. Clients depend on Transdev’s advanced systems, tools, processes, and technology to improve performance and drive results – and we use our Transdev tools and systems to deliver.”
—Laura Hendricks, Chief Executive Officer
On-time performance: Ensuring that buses, trains, or other modes of transportation adhere to schedules and arrive at stops and stations on time.
Service frequency: Providing consistent and reliable service with frequent trips to accommodate passenger demand.
Vehicle maintenance: Regularly inspecting and maintaining vehicles to ensure safety and reliability.
Cleanliness: Keeping vehicles, stations, and facilities clean and well-maintained for a pleasant passenger experience.
Customer service: Training staff to provide excellent customer service and address passenger needs and inquiries.
Safety measures: Implementing safety protocols and procedures to protect passengers and employees.
Fare collection: Efficiently collecting fares and ensuring fare payment compliance.
Accessibility: Ensuring that transportation services are accessible to passengers with disabilities and meet accessibility standards.
Route optimization: Optimizing routes and schedules to minimize travel time and improve efficiency.
Passenger information: Providing accurate and timely information to passengers about routes, schedules, delays, and service changes.
Technology integration: Incorporating technology solutions for ticketing, real-time tracking, and communication with passengers.
Environmental sustainability: Implementing eco-friendly practices to reduce emissions and minimize environmental impact.
Revenue management: Managing finances effectively to ensure cost control and revenue generation.
Employee training and development: Investing in training programs to enhance employee skills and knowledge.
Performance monitoring: Regularly monitoring key performance indicators to track operational performance and identify areas for improvement.
Managing transit operations takes some vision. Transdev has several.
Vision – A Suite of Tools
We have a vision, and set of tool to serve that vision
Transdev’s Vision Suite provides tools to closely monitor your service, equip employees with information to increase efficiency, and facilitate collecting accurate data to improve service for passengers. This collection of technologies helps us monitor, manage, and improve real-time performance for safety, on-time performance, labor utilization, maintenance costs, efficiency ratios, and more.
Vision – Transdev Operations Management (TOM)
Drives performance for Managers
TOM gives our managers the tools, industry best practices, and information to ensure optimal system performance. It helps schedule employees, maintain payroll, track hours and time off, and monitor system efficiency. This performance management resource arms our local leadership with specialized tools, industry best practices, and information to drive optimal performance.
Vision – Command Console
An Operational Performance Monitoring Tool
Transdev’s Command Console aggregates key data for dispatchers, from multiple sources into a single, well designed digital workspace. It provides real-time views of the vehicle status and helps identify, prioritize, and solve issues quickly and effectively – ultimately improving performance and contributing to the passenger experience.
Vision – WURK
Real-time Operational Feedback for Employees
WURK provides individual employee performance metrics to managers and employees. This interface enables productive coaching and positive exchanges based on actual performance, which ultimately elevates employee performance and engagement.
Delivering on expectations. Going the extra mile. Serving the Common Good. It’s What We Do.
Delivering exceptional customer service
Through the use of dashboards highlighting key performance indicators (KPI), TOM enables us to monitor our performance in real time (hourly, daily, weekly) for safety, on-time performance, labor utilization, maintenance costs, service efficiency ratios and more. Data on our current and historical performance assists our managers to identify performance trends and address issues as they arise.
Dispatch: A core strength
Our comprehensive Transdev Dispatch System (TDS) supports Dispatchers to manage driver resources, track on-time performance in real time and seamlessly manage and pay our drivers. This powerful system manages driver check-ins, assigns vehicles and extra board drivers and records service exceptions to capture a complete picture of the service day.
Service design and run-cut optimization
Utilizing HASTUS and other tools we create efficient runcuts compliant with both labor and regulatory parameters. We carefully manage labor costs and work within the budget constraints of our clients.
