Transdev Experience (T.Ex) Workshops Drive Positive Change Across the Country
At Transdev, delivering an exceptional passenger experience is one of our top priorities.
Through our Transdev Experience (T.Ex) workshops, we are conducting in-depth audits of transit systems across the country – from Dekalb, IL, to Atlanta, GA, to Napa Valley, CA. These workshops bring together multidisciplinary teams, employees, and local stakeholders to evaluate every facet of the customer journey and implement notable improvements to their transit services.
What is T.Ex?
T.Ex (Transdev Experience) is a rigorous program designed to assess and enhance the passenger experience. By deploying diverse operational teams and various passenger personas identified by using recent data, T.Ex identifies opportunities to improve the customer journey and translates them into actionable plans. The focus is on continuous improvement – finding what works, fixing what doesn’t, and ensuring that transit systems evolve to meet the needs of the communities they serve.
Driving Meaningful Change
Across multiple locations, T.Ex workshops have provided a space for teams to collaborate, share insights, and develop solutions that enhance transit accessibility, communication, and efficiency. By working closely with local stakeholders, employees, and passengers, these sessions foster a deeper understanding of the unique challenges each community faces. Common themes that emerged include the importance of clearer communication, stronger community partnerships, and ongoing training to better serve all passengers, including those with disabilities.
The workshops provide an environment where all passenger experience improvements can be assessed. Employees feel empowered to contribute ideas, and their voices are heard in shaping a better transit experience. Through discussion, data analysis, and actionable planning, Transdev ensures that these efforts lead to tangible enhancements for both paratransit and fixed-route services.
A Commitment to Continuous Improvement
T.Ex workshops are an ongoing effort to refine and elevate the passenger experience. The insights gathered fuel data-driven decision-making, allowing Transdev to implement actionable strategies that quickly deliver changes to benefit the communities we serve.
By fostering collaboration and focusing on solutions, these workshops reaffirm Transdev’s commitment to making public transportation more accessible, efficient, and passenger focused.
For more information about all of Transdev’s passenger experience programs, visit Passenger Experience – Transdev United States.
