May 21, 2021 — Atlanta, GA
Transdev launches new partnership with MARTA Mobility to support Paratransit Services and ADA Eligibility
Transdev is excited to kick off a new, three-year partnership with Metropolitan Atlanta Rapid Transit Authority (MARTA) this week. Transdev will be managing and operating MARTA’s centralized ADA paratransit scheduling and dispatching services, along with the ADA paratransit eligibility certification process.
“We were impressed with Transdev’s proposal, their new technology and systems, and the opportunities they identified for improvement,” said Collie Greenwood, MARTA’s Deputy General Manager. “We look forward to the positive and observable difference they can bring to our service and to our Mobility passengers.”
From a scheduling and dispatching perspective, Transdev will be managing 15,000 certified participants, who average 2,400 trips per day during the week and another 1,200 trip per day on the weekends.
“We look forward to embarking on this new partnership and delivering the high-quality service and improved customer experience MARTA Mobility passengers deserve,” said Bill Spraul, Transdev RVP for the South Central region. “We believe the new technology options that we provide will make significant service quality improvement for customers.
Transdev also will manage their ADA paratransit eligibility certification process. The company continues to leverage its extensive experience with paratransit and the related ADA eligibility process through its Mobility Options business line.
“Our Mobility Options business, just like everything else we do, centers around our commitment to the passenger experience,” added W.C. Pihl, senior vice-president of Business Development for Transdev U.S. “By combining our technological expertise with our promise of providing outstanding customer service, delivering accurate and consistent determinations and achieving an efficient process – we have created a great offering to our ADA passengers and our clients like MARTA.”