During a routine vehicle inspection, Jessica realized that one of her passengers inadvertently left behind a bank envelope containing a considerable amount of money. Jessica knew that losing personal items can change a good trip into a frustrating experience, so she made it her mission to ensure that the envelope and its contents were returned to its rightful owner.

Jessica followed protocol and alerted dispatch immediately then returned to the depot, where the management team took custody of the envelope. Using information from the withdrawal receipt, the team was able to work with the bank to identify the owner and return the funds.

Jessica is known for her outstanding commitment to her riders. According to her supervisors, “Jessica understands that creating that neighborhood atmosphere helps us to better serve our riders. We call this connected group Jessica’s Bus Club!”

Early one morning while performing their daily track maintenance, Chris and Joe observed a group of young people who looked out of place and too young to be without supervision. As they watched for a few minutes, they felt that one of the girls looked familiar. Chris checked his social media feed on his phone and realized that the girl matched the description of a child reported missing earlier by her mother.

Chris and Joe kept the group in sight and followed protocol by alerting their management team and the authorities. When the authorities arrived, they were able to reunite the girl with her mother. Our GM at the location said, “Chris and Joe are two upstanding, exemplary employees. They truly care about this community and go out of their way to maintain strong relationships – with the people they encounter every day.”

On a recent evening, Jean and Claude were operating separate buses, traveling in the same direction on the same busy route when they came upon an accident involving a motorcycle and an SUV.

The rider of the motorcycle had been thrown from his bike and was trapped under the SUV. Jean and Claude saw that the SUV needed to be lifted off the injured rider. They safely pulled their buses over, secured them and advised their passengers of the situation and alerted dispatch. Jean and Claude exited their vehicles, along with several of their passengers and joined a group of motorists who had stopped to assist. After confirming that 911 had been called, the group worked together to lift the SUV off the rider as EMS arrived.

Their calm and focused response helped to avert what could have been a tragic outcome.

Our management team at the Napa location received a detailed voicemail singing Tonia’s praises for how she helped the mother of a passenger with disabilities arrange transportation that involved multiple agencies. The task proved to be so confusing that the mother almost gave up until Tonia stepped in.

Tonia was able to patiently explain to the mother what steps needed to be done to secure eligibility for her son. Tonia then reached out to all the agencies involved to inform them of the special circumstances, and confirm respective meeting times, pick-up locations, and alternate plans (should they be needed).

After the son’s initial trip, Tonia circled back with the mother to make sure that all went as planned. The mother was so relieved at how easy Tonia made the process and couldn’t believe that someone was so personally invested in their needs. She, in turn, took the time to provide her positive feedback to Napa’s management team.

On what seemed to be an uneventful night, Enrique was traveling his regular route in the high occupancy vehicle (HOV) lane at 65 mph. As he scanned the road ahead, he noticed headlights in his lane heading toward his 60-foot articulated bus. Realizing he needed to act quickly, Enrique calmly evaluated the situation. He smoothly repositioned the vehicle in the next lane, avoiding what could have been a tragic outcome for himself, his passengers, and the occupants of the oncoming car.

The location’s safety director said of Jorge, “Despite such a sudden and dangerous situation, Enrique remained focused, calm and maintained control of his vehicle while performing a very difficult maneuver. He used all of his training and experience to prevent the situation from becoming a tragedy.”

Every trip we make starts with a safe, well-maintained vehicle. This may be a detail taken for granted by some, but not by Kenny and his team. Kenny has been a member of the Transdev team for over 25 years, and he understands the tremendous responsibility associated with our commitment to safety.

Kenny is very involved and engaged with his team and can always be found working side-by-side with them in the maintenance shop or bus yard. Having a smaller shop, the safety of his team is always at the forefront. As a company we celebrate every day without an accident or injury. Kenny and his team recently celebrated more than 6000 Perfect Safety Days without any lost time due to accidents or injuries. That’s more than 16 years and a Transdev record!

Leonard sees it as his mission to make a difference in each passenger’s day. According to his supervisors, “kindness is a way of life for Leonard. He has such a gentle spirit and an sense of helpfulness.”

Leonard also understands the responsibility that comes with transporting passengers who require an added level of care. On a recent trip, a visually impaired rider was taking Leonard’s bus to her connection on Phoenix’s light rail. He heard the passenger ask other riders for their assistance to cross the busy depot area. Leonard knew he was running slightly ahead of schedule and took the opportunity to personally escort the passenger safely to the next leg of her trip. The passenger was so impressed with Leonard’s level of care that she submitted a commendation to the Phoenix management team. The passenger stated, “he actually got off the bus to help me. I’ve been riding the bus a long time and I thought this was so kind. He made my day!”