Transdev’s Meet the Managers Events Foster Community Connection and Customer Experience Enhancements
As part of our ongoing commitment to reliability, safety, and innovation, Transdev recently hosted Meet the Managers events at its San Francisco Paratransit and Fairfax Connector locations. These events are central to Transdev’s mission to connect with the communities it serves, fostering a culture of collaboration that enhances customer experiences.
The Meet the Managers program is designed to bring Transdev’s leadership directly to high-traffic service areas, offering passengers the opportunity to provide feedback, share compliments, and voice concerns. This direct engagement not only strengthens relationships with the community but also equips Transdev locations with actionable insights to improve service quality.
At San Francisco Paratransit, the event allowed managers to connect with clients in their daily environments and engage in meaningful conversations. By actively listening to their passengers, the team identified opportunities to enhance service and deepen relationships with the community.
Fairfax Connector’s event demonstrated the value of understanding rider perspectives. Managers listened to passenger feedback, gaining insights into their needs and identifying opportunities to further elevate the customer experience.
Through events like these, Transdev empowers its teams to take actionable steps toward a customer-focused service. By creating spaces where passengers feel heard, Transdev empowers its teams to implement meaningful changes that benefit riders and the broader community.
Transdev looks forward to seeing more of its locations host Meet the Managers events as part of its mission to make passenger-driven decisions. These events create opportunities to gather valuable insights and implement improvements that positively impact ridership, ensuring Transdev continues to deliver exceptional service tailored to the needs of its passengers.
Learn more about Transdev’s Meet the Managers program and other Passenger Experience programs here: Passenger Experience – Transdev United States.
