November 13, 2023
Transdev Extends 10+ Year Partnership with Nassau County
Transdev is excited to announce the extension of its successful, 10+ year partnership with Nassau County and its Nassau Inter-County Express “NICE Bus”.
Nassau Inter-County Express or NICE Bus is a critical transit system supporting commuters traveling within Nassau County’s 280 square miles and between New York City and the County, connecting riders to key subway stops and bus hubs.
“We are so proud of the service we continue to provide and the reputation we have built around safety, innovation, community involvement, customer service and employee engagement,” said Jack Khzouz, Transdev’s CEO of NICE Bus.
Transdev’s responsibilities not only include the operations and maintenance of the contract, but also encompass FTA compliance, marketing, HR, finance, procurement, ADA eligibility certification, reservations, customer service, scheduling and dispatching. The company oversees more than 850 employees and manages Nassau County’s fixed bus route service with 280+ buses, along with its paratransit services with a fleet of 100+ vehicles, providing approximately 300,000 trips per year.
Transdev is unique in that it’s the only company in the U.S. to manage this type of contract, and among only a few others globally.
“We appreciate the confidence and trust Nassau County has extended to us to provide innovative transit solutions to the surrounding communities,” added Khzouz. “Over the years, our partnership has also supported Nassau County’s commitment to remain fiscally responsible by saving the county more than $350M since we took over the contract in 2012.”
Transdev continues to bring additional value by regularly adding to the positive passenger experience through restructuring routes to increase service frequency, incorporating a contactless fare payment system, adding new passenger applications and recently launching NICE MINI, the area’s newest microtransit service.
“We regularly ask our passengers to share their thoughts and suggestions with us, and then we look at ways to incorporate the trends in the feedback into our service improvement efforts. To date, this process has worked well, and our riders and client seem to appreciate our efforts, which we are pleased to say contributes to our strong partnership overall,” concluded Khzouz.
