John Smithson
Express Supervisor / New York, NY
Excellence in Customer Service
John supports NY Express’ dedication to present a high-quality customer experience by providing trustworthy, on-time service. He manages his team in a way that they can uphold these standards. In NY, our passengers rely daily on our service for a quick and easy way to get to and from JFK, LGA and NYC. Our staff is presented with a challenging task of transporting thousands of passengers between JFK and major connecting ports in NYC, such as Grand Central, Penn Station and Port Authority.
For the last several years, John has proven to be a valuable employee leading our supervisory staff. He develops and encourages positive rapport with our customers, clients and colleagues. John resolves passenger concerns that range from lost items to resolving individual passenger complaints. He diligently conducts bus activity by effectively communicating with his colleagues on the dispatch team, so service stays on-time. His character is expressed in his work as he creates a positive environment that permeates his immediate surroundings. He is highly revered by management and colleagues alike. Congratulations John on being a Mobility Change Maker!
