January 19, 2021

IntelliRide Success in Nebraska

January was off to a great start for the IntelliRide team. On January 4^th, they began providing NEMT (non-emergency medical transportation) services for Anthem’s Healthy Blue contract in Nebraska and the contract kick off was a huge success.

Here is some insight into the first day’s impressive metrics:

Transportation Performance

Trip Count 180
On Time Performance = 100% (60-minute window) non-life sustaining trips
On Time Performance = 97% (15-minute window) for Life Sustaining trips
100% Complaint free day of service
100% Accident/Incident Free

Customer Service Performance

Total Calls: 217
Service Level: 96% (percent of calls answered within 30 seconds)
Average Speed to Answer: 10 Seconds
Abandoned Rate: 0%

Great job and congratulations to the entire Omaha, Nebraska team!

In Other News

Group News: Transdev & John Holland Win World’s Largest Tramway Network Contract

The Group is excited to announce they have recently been awarded the nine-year contract to operate and maintain Yarra Trams, Melbourne's tramway network – the world’s largest tramway network.

Happy July 4th!

Wishing our employees, clients and passengers a Happy July 4th. Hope you have the opportunity to enjoy the time with family and friends.

Pride Month Recap

Thank you to all our employees who took the time to enjoy and recognize Pride Month. Enjoy some of the pictures that our team members shared with us showing how Pride Month was recognized or celebrated.