People’s behavior changes when under stress. Being aware and applying techniques like being empathetic, remaining calm and non-judgmental with your approach can help defuse potentially difficult situations. Keeping a cool head while conversations heat up helps to keep the situation under control. Remaining in control of your words and actions quickly de-escalates the other parties involved.
Transit Equity Day is celebrated every year on February 4th in honor of civil rights…
In honor of Black History Month, we honor Andrew Jackson Beard, a Black inventor who…
Winter weather is unpredictable, and staying safe on the road requires extra caution. One way…
Transit Equity Day is celebrated every year on February 4th in honor of civil rights…
In honor of Black History Month, we honor Andrew Jackson Beard, a Black inventor who…
Winter weather is unpredictable, and staying safe on the road requires extra caution. One way…