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Paying Special Attention to Special Care

Reimagining Mobility for Seniors and Passengers with Disabilities.

Transdev is a leading provider of paratransit and non-emergency medical transport (NEMT) in the United States. We move millions of people with special needs safely and comfortably every year in more than 50 cities, from San Francisco to Baltimore.

3 Areas of Key Expertise in Paratransit and Non-Emergency Medical Transport Services

Transdev has significant expertise in trip scheduling, dispatch, training and operations, bringing consistent satisfaction to our passengers and value to our clients in Operations, Brokerage, and NEMT.

Operating Special Care Transportation

Transdev operates paratransit and non-emergency medical transportation contracts across the country including in Atlanta, Baltimore, Phoenix, New Orleans, Long Island, Washington, DC and Denver.

We are helping our clients meet the simultaneous challenges of increased ridership due to a large aging population, plus higher passenger expectations and tighter budgets. We continually strive to achieve the right balance between service quality and rigorous management of costs; a challenge inherent in the paratransit business.

Targeted training based on the unique operating environments and passengers in each community we serve. Operators learn the importance of their role while giving them the confidence and knowledge to anticipate the wide array of passenger needs.

Service efficiency and improved productivity through creative solutions, such as active dispatching, and utilizing vehicles in low activity periods and running route deviations in low density areas.

Administration and oversight that includes an open and respectful relationship with labor relations. We support clients on collective bargaining negotiations, FTA Triennial reviews and local audits to guarantee best practices and processes are in place at all times.

Sophisticated technology that helps our clients navigate the vast number of software platforms the industry has available to help understand the options and how they can best fit their needs. With serving over 200 communities in the US alone, we have experience with most, if not all, of the major solutions.

Rigorous fleet maintenance that meets or exceeds OEM standards to protect client assets.

Access to a well-managed and centralized call centers for passenger/client reservations.

Full Service Brokerage Management Solutions

Through our IntelliRide team, we manage transportation call centers, oversee booking and scheduling services, and deliver passenger trips using multiple local transportation providers such as taxis, community van pools and more.

IntelliRide uses the brokerage model in its contracts with multiple public transit agencies including San Francisco, Oakland, Pittsburgh and more. We also provide brokerage management services to Medicaid agencies and Managed Care Organizations for the States of Nebraska, Hawaii, and the City of Detroit.

As of June 2018, Transdev began operating the command and dispatch center in Boston that will eventually bring all three service providers into one streamlined, efficient platform to increase passenger comfort and service quality.

State-of-the-art technology for booking, dispatching and managing trips

Consistency of service through ongoing training, audits and compliance management

Detailed, transparent reporting and billing

Lower cost per trip due to shared costs from using existing fleets of local providers

Data-driven operations management, including KPIs, metrics, and quality control processes

Efficiency in all aspects of performance and operations

Streamlined Solutions to Meet Evolving Passenger Expectations.

Mobility is not just about transportation—it’s the connection to freedom, the route to independence and the journey to a better life. We are redefining the passenger experience.

For 40 years, we’ve taken on the mission to serve riders with ranging needs. And, using best practices collected from around the world, we’ve delivered on our pledge to provide a higher standard of service that embraces safety, care and sensitivity.

From call to ride, we make getting there seamless. With transportation coordination centers located from coast to coast, IntelliRide manages over 14 million phone calls and coordinates millions of trips each year.

Learn how you can bring IntelliRide to your community: (630) 571-7070 or bd@transdev.com

Our Paratransit and Non-Emergency Medical Transport Services

Transdev has significant expertise in trip scheduling, dispatch, training and operations, bringing consistent satisfaction to our passengers and value to our clients.

Operations

Operating Special Care Transportation

Transdev operates paratransit and non-emergency medical transportation contracts across the country including in Atlanta, Baltimore, Phoenix, New Orleans, Long Island, Washington, DC and Denver.

We are helping our clients meet the simultaneous challenges of increased ridership due to a large aging population, plus higher passenger expectations and tighter budgets. We continually strive to achieve the right balance between service quality and rigorous management of costs; a challenge inherent in the paratransit business.

Targeted training based on the unique operating environments and passengers in each community we serve. Operators learn the importance of their role while giving them the confidence and knowledge to anticipate the wide array of passenger needs.

Service efficiency and improved productivity through creative solutions, such as active dispatching, and utilizing vehicles in low activity periods and running route deviations in low density areas.

Administration and oversight that includes an open and respectful relationship with labor relations. We support clients on collective bargaining negotiations, FTA Triennial reviews and local audits to guarantee best practices and processes are in place at all times.

Sophisticated technology that helps our clients navigate the vast number of software platforms the industry has available to help understand the options and how they can best fit their needs. With serving over 200 communities in the US alone, we have experience with most, if not all, of the major solutions.

Rigorous fleet maintenance that meets or exceeds OEM standards to protect client assets.

Access to a well-managed and centralized call centers for passenger/client reservations.

Brokerage

Full Service Brokerage Management Solutions

Through our IntelliRide team, we manage transportation call centers, oversee booking and scheduling services, and deliver passenger trips using multiple local transportation providers such as taxis, community van pools and more.

IntelliRide uses the brokerage model in its contracts with multiple public transit agencies including San Francisco, Oakland, Pittsburgh and more. We also provide brokerage management services to Medicaid agencies and Managed Care Organizations for the States of Nebraska, Hawaii, and the City of Detroit.

As of June 2018, Transdev began operating the command and dispatch center in Boston that will eventually bring all three service providers into one streamlined, efficient platform to increase passenger comfort and service quality.

State-of-the-art technology for booking, dispatching and managing trips

Consistency of service through ongoing training, audits and compliance management

Detailed, transparent reporting and billing

Lower cost per trip due to shared costs from using existing fleets of local providers

Data-driven operations management, including KPIs, metrics, and quality control processes

Efficiency in all aspects of performance and operations

IntelliRide

Streamlined Solutions to Meet Evolving Passenger Expectations.

Mobility is not just about transportation—it’s the connection to freedom, the route to independence and the journey to a better life. We are redefining the passenger experience.

For 40 years, we’ve taken on the mission to serve riders with ranging needs. And, using best practices collected from around the world, we’ve delivered on our pledge to provide a higher standard of service that embraces safety, care and sensitivity.

From call to ride, we make getting there seamless. With transportation coordination centers located from coast to coast, IntelliRide manages over 14 million phone calls and coordinates millions of trips each year.

Learn how you can bring IntelliRide to your community: (630) 571-7070 or bd@transdev.com

Delivering the Next Generation of Paratransit

Mobility is freedom. We are committed to giving our paratransit riders the freedom and confidence to navigate a city and its communities.

Today, we are part of a movement to improve paratransit operational logistics and service delivery. Together with our clients, Transdev delivers access to new on-demand platforms that connect riders with vehicles far more quickly and efficiently. Passengers can make and change reservations via call centers, or web and mobile sites.

Real-time texts or phone updates inform passengers and care givers on the status and timing of passenger pick-ups. Tablets on board vehicles and at key drop-off and pick-up locations ensure more effective real-time coordination and management of schedule changes, which are inherent in the service delivery process. Improved routing algorithms ensure that routes are maximized for efficiency and get drivers to doors more quickly.

Technology Improves Passenger Experience

Transdev is improving technology platforms to support our commitment of delivering reliable on-time operations. We use the world’s leading software systems to match rides, dispatch efficiently, and ensure quality.

Training

Our ongoing training programs help dispatchers, schedulers, reservationists and managers learn how to use their software most effectively.

Dispatching and routing

Our customizations of paratransit platforms enhance the “real-time” performance of dispatch and dynamic route planning.

On-demand trips

Build flexibility into trip designs so fluctuating demand and changes in passenger schedules can be accommodated and efficiently managed.

Rigorous maintenance 

Maintenance standards take on a new meaning when transporting some of our passengers for whom unnecessary movements and vibrations of the vehicle can have an especially uncomfortable impact.

Excellence in Operations

To help our clients manage their tight budgets, we rigorously focus on efficiency. And at every step, we hold ourselves to the very highest standards of safety and quality passenger experience.

Focus on operator training

Based on the location, our operators experience the same level of rigorous training as our bus operators. This includes graduating from our Operator Development Program: 120 hours of training with 80 hours of that on the road.

Attention to important details

As evidence of our commitment to safety as our No. 1 priority, Transdev trains operators in all the important details of operating paratransit vehicles that make big differences to passengers. This includes wheelchair securements, safe usage of wheelchair lifts and ramps and how to interact with passengers to ensure they feel safe through every mile. It’s this attention to detail that helps our paratransit operations earn consistently positive customer service scores.

Relevant Links:

Safety

Safety is deeply embedded in our culture and reflected in company-wide initiatives including training, reinforcement, recognition and improvement.

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Passenger Experience

We stay focused on how operational and other decisions will affect the rider experience. We invest in technology to improve the passenger experience – with apps for mobile ticketing, alerts and customer information as well as technology and business processes to ensure well-managed operations and quality service.

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Mobility Change Makers

Mobility Change Makers consistently dare to go the extra mile to provide excellent service and ensure safety for themselves and others. They demonstrate our values in their daily work.These employees distinguish themselves by their exceptional passenger care, safety performance or heroic actions.

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Operating Experience

Our solutions are built on best practices from over 100 years of operating experience gained from managing contracts world-wide in every conceivable operating environment. Clients depend on Transdev to deliver advanced systems, tools, processes and technology to improve performance and drive results.

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Fleet Maintenance

Our clients make massive investments in vehicles and infrastructure. Transdev is a careful steward of those assets. We bring global expertise to deliver on high standards in fleet and infrastructure maintenance, focused on both quality and productivity.

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Key Transdev U.S. Facts

Cities, counties, airports, companies and universities contract with us to operate their transportation systems. Our goal is to help our clients provide transit systems that are appealing, convenient, integrated networks that people actively choose to ride.

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