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IntelliRide Success in Nebraska

January was off to a great start for the IntelliRide team. On January 4th, they began providing NEMT (non-emergency medical transportation) services for Anthem’s Healthy Blue contract in Nebraska and the contract kick off was a huge success.

Here is some insight into the first day’s impressive metrics:

Transportation Performance

  • Trip Count 180
  • On Time Performance = 100% (60-minute window) non-life sustaining trips
  • On Time Performance = 97% (15-minute window) for Life Sustaining trips
  • 100% Complaint free day of service
  • 100% Accident/Incident Free

Customer Service Performance

  • Total Calls: 217
  • Service Level: 96% (percent of calls answered within 30 seconds)
  • Average Speed to Answer: 10 Seconds
  • Abandoned Rate: 0%

Great job and congratulations to the entire Omaha, Nebraska team!

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