Transdev Connect empowers operators, mechanics, and other frontline team members, to manage their workday from anywhere, enabling them to check their upcoming schedule and worked hours, request a day off, swap shifts, volunteer for overtime, get messages, read company news, and more—all from a single, easy to use app.
The new app replaces many manual processes employees and supervisors had to undertake. Gone are many paper forms that needed to be completed in an office and processed by supervisors. The new app also supports Transdev’s robust social distancing practices by eliminating touchpoints across the workflow.
Since August, Transdev’s Business Solutions team has been working closely with local operations across the U.S. to setup and introduce the app to more than 15,000 operators, mechanics and frontline staff. In addition, supervisors are being trained to manage the new functions of the app—like approving time off requests or sending custom messages to users—using Transdev’s Visual Dispatch System known as VDS.
The new app means teams have access to new tools and information that will make their jobs easier.
- Operators and mechanics have access to their schedules anytime, anywhere.
- When an employee wants to swap shifts with coworker, use a personal day, or take sick time, they can make the request from within the app. They’ll also be notified when the request is approved via the app.
- When there are overtime opportunities, employees can volunteer for extra shifts.
- A news hub helps connect more than 80 U.S. operations with stories from around the country and globe.
- Employees can check their balances for hours worked and time off balances from within the app.
- Supervisors can send notifications to team members during inclement weather or other events which may impact service in their area.
“Our teams are essential to keeping cities moving. Transdev Connect is a unique way we’re working to support and care for our employees by empowering them with great tools to manage their workday from anywhere,” said Ibrahima Toure, regional vice president for Transdev and the executive project sponsor, who oversaw the development of the employee app, in collaboration with Transdev’s operational, technical and marketing teams.
Earlier this year, operations at Foothill Transit, San Diego MTS fixed route and Valley Metro’s paratransit operation in Phoenix began beta testing the app with employees and officially launched the app at the end of June. Transdev’s marketing team has developed a suite of materials to support the launch, including an integrated timeline created in partnership with the technical team, plus documentation for supervisors, posters, and a short commercial.
The app is available for Android and iOS devices and a mobile website is also available to employees. While not required to be used, Transdev is expecting wide adoption of the app across operations over the next few months because of the many conveniences it delivers to frontline staff.