During a routine vehicle inspection, Jessica realized that one of her passengers inadvertently left behind a bank envelope containing a considerable amount of money. Jessica knew that losing personal items can change a good trip into a frustrating experience, so she made it her mission to ensure that the envelope and its contents were returned to its rightful owner.
Jessica followed protocol and alerted dispatch immediately then returned to the depot, where the management team took custody of the envelope. Using information from the withdrawal receipt, the team was able to work with the bank to identify the owner and return the funds.
Jessica is known for her outstanding commitment to her riders and for regularly going the extra mile.