Veolia Transportation

Operating Contracts

An operating contract provides the on-street operation and vehicle maintenance for a transit organization, with assets and facilities provided by either Transdev or the public agency.

The key advantage of an operating contract is the delivery of an exceptional product within a contractually guaranteed cost structure. An operating contract provides a public agency the ultimate control over its operations with a contractual commitment of performance, defined risks assumed by the contractor, and a specified, guaranteed cost structure. And because of our size, we can offer economies of scale and efficiencies that make our service more affordable than most publicly operated services.

In reality, however, it is more than the contractual guarantee that makes a private operating contract attractive. We have been in this business for over 100 years and in that time we have developed the tools, systems, and methods proven to deliver quality services consistently and within budget. With over 82,000 employees, we have grown and developed employee talent capable of managing complex transit operations. We have the bench strength to fill vacant positions and the stature to attract the best people in the industry. More importantly, we can bring to your service the innovation and creativity from some of the world’s best operations.

Not only can we bring talent and vision, we can also bring resources. Need to quickly add new service? We can buy buses, set up a facility, hire a workforce and begin running vehicles at a fraction of the time and cost of a public agency—just as we did when setting up the HEAT service for Greensboro. Need to change a route? No problem; with operating contracts we can respond to your needs and timetables—just as we did when San Diego MTS implemented a major system rerouting scheme. Need assistance implementing new technologies? Let us call upon our experts here and abroad like we did when MUNI wanted to quickly implement a new swipe card fare system.

Our operating contracts offer proven methods, flexibility and innovation, guaranteed cost structure and mitigated agency financial and liability risks. In over 130 contracts throughout North America and in 30 countries worldwide, Transdev North America delivers rail, fixed route transit and paratransit services.


Transdev North America is the largest private sector operator of multiple modes of transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.

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